Privacy Policy

1. Who we are

CHANNEL is a QR-based table ordering system for sit-down restaurants, built and operated by Manuel Sarpong, based in Accra, Ghana. When this policy says "CHANNEL", "we", "us" or "our" it refers to Manuel Sarpong and the CHANNEL product at www.qchannel.live.

For any privacy questions contact us at: sarpongmanuel48@gmail.com

2. What data we collect and why

Restaurant owners (dashboard users)

• Email address and password — to create and secure your account
• Restaurant name, address, phone number — to set up your restaurant profile
• Menu items, prices, photos — the content you add to your menu
• Logo and branding settings — to customise your menu page
• Currency and tax preferences — to display correct pricing
• Payment information — processed by Stripe or Paystack, we never store card details

Customers (diners who scan QR codes)

• Orders placed — items, quantities, table number, notes — to send orders to the kitchen
• Email address and name — only if you choose to create a customer account
• Order history — only if you create an account

Customers who do not create an account order completely anonymously. We do not track or identify anonymous diners.

Automatic data

• Browser type and device — for compatibility purposes
• IP address — collected by our hosting provider Vercel
• Page views — basic analytics to understand how the product is used

Platform analytics (operator only)

As the platform operator CHANNEL may access aggregated and anonymised usage data across all restaurants on the platform. This includes total order volumes, QR code scan counts, menu item popularity and category trends. This data is used for:

• Improving the CHANNEL product and features
• Publishing anonymised weekly industry insights at www.qchannel.live/insights.html — no restaurant names or customer data is ever included in public reports
• Understanding platform-wide food trends to help restaurant owners make better menu decisions
• Internal business reporting and product development

Individual restaurant data is never shared publicly or with other restaurants. All public insights reports are fully anonymised — no restaurant names, customer names, emails or personally identifiable information is ever published.

3. How we store your data

All data is stored in Supabase, a secure cloud database provider. Data is encrypted at rest and in transit. Supabase servers are hosted on AWS infrastructure.

Restaurant photos and logos are stored in Supabase Storage. We do not store payment card details — all payments are processed by Stripe or Paystack who handle security and PCI compliance.

4. Who we share your data with

We do not sell your data. Ever. We share data only with these service providers who help us operate CHANNEL:

• Supabase — database and authentication
• Vercel — website hosting
• Stripe — payment processing for international cards
• Paystack — payment processing for African markets including Mobile Money
• Google — optional Google sign-in via OAuth
• Formspree — contact form submissions
• CHANNEL Admin Console — an internal tool accessible only to the platform operator (Manuel Sarpong) used to monitor platform health, detect abuse, and generate anonymised insights reports

Each provider has their own privacy policy and security practices. We only share the minimum data necessary for each service to work.

5. Your rights

You have the right to:

• Access all data we hold about you
• Correct inaccurate data
• Delete your account and all associated data — available directly from your dashboard Settings → Danger Zone
• Export your data on request
• Object to how we process your data

To exercise any of these rights email us at sarpongmanuel48@gmail.com. We will respond within 30 days.

6. Data retention

We keep your data for as long as your account is active. When you delete your account all your data is permanently deleted within 24 hours. Order history older than 2 years may be automatically archived.

7. Cookies

CHANNEL uses minimal cookies. We use session cookies to keep you logged in to your dashboard. We do not use advertising cookies or third-party tracking cookies.

8. Children

CHANNEL is not intended for use by anyone under the age of 16. We do not knowingly collect data from children. If you believe a child has provided us with personal data please contact us and we will delete it immediately.

9. Changes to this policy

We may update this policy from time to time. When we make significant changes we will notify restaurant account holders by email. The effective date at the top of this page will always show when it was last updated.

10. Contact

Manuel Sarpong
CHANNEL
Accra, Ghana
sarpongmanuel48@gmail.com