Terms of Service

1. What CHANNEL is

CHANNEL is a software-as-a-service (SaaS) platform that allows restaurant owners to create digital menus, generate QR codes for their tables, and receive orders from customers in real time. CHANNEL is operated by Manuel Sarpong, Accra, Ghana.

CHANNEL is a technology platform only. We are not a restaurant, food delivery service, or payment processor. All food preparation, service, and fulfilment is the sole responsibility of the restaurant.

2. Your account

To use CHANNEL as a restaurant owner you must create an account with a valid email address. You are responsible for:

• Keeping your password secure
• All activity that occurs under your account
• Ensuring the information you provide is accurate
• Notifying us immediately if you suspect unauthorised access

You must be at least 18 years old to create a CHANNEL account. By creating an account you confirm you meet this requirement.

3. Subscription and payment

CHANNEL offers three plans:

• Starter — Free. Up to 3 tables and 10 menu items. No credit card required.
• Pro — $29/month. Unlimited tables, menu items, analytics, customer accounts and more.
• Business — $79/month. Everything in Pro plus multiple locations, custom branding, and dedicated support.

Paid plans are billed monthly. You may cancel at any time from your dashboard. Cancellation takes effect at the end of your current billing period. We do not offer refunds for partial months.

Payments are processed by Stripe (international cards) or Paystack (African markets including Mobile Money). We never store your payment details.

4. Acceptable use

You may use CHANNEL only for lawful purposes. You must not:

• Use CHANNEL to sell illegal goods or services
• Upload content that is offensive, fraudulent, or misleading
• Attempt to hack, reverse engineer, or disrupt the platform
• Resell or sublicense CHANNEL without written permission
• Use CHANNEL to collect data in violation of applicable privacy laws
• Create fake restaurants or accounts to abuse the free tier

We reserve the right to suspend or terminate accounts that violate these terms without notice.

5. Your content

You own the content you upload to CHANNEL — your menu items, photos, restaurant name and branding. By uploading content you grant CHANNEL a limited licence to display and store that content for the purpose of operating the platform.

You are responsible for ensuring you have the right to use any photos, logos or content you upload. Do not upload content that infringes someone else's copyright or intellectual property.

6. Availability and uptime

We work hard to keep CHANNEL available 24/7 but we do not guarantee uninterrupted service. CHANNEL may be unavailable during maintenance, unexpected outages, or events outside our control including server failures or internet disruptions.

We are not liable for any lost orders, lost revenue, or business impact caused by downtime or technical issues.

7. Limitation of liability

CHANNEL is provided "as is" without warranties of any kind. To the maximum extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages
• We are not responsible for food quality, order accuracy, or customer satisfaction — that is the restaurant's responsibility
• Our total liability to you in any circumstance is limited to the amount you paid us in the last 3 months

8. Termination

You may delete your account at any time from Settings → Danger Zone. All your data will be permanently deleted.

We may terminate your account if you violate these terms, fail to pay for a paid plan, or engage in behaviour that harms other users or the platform.

9. Changes to these terms

We may update these terms from time to time. We will notify you by email at least 14 days before significant changes take effect. Continued use of CHANNEL after changes constitutes acceptance of the new terms.

10. Governing law

These terms are governed by the laws of Ghana. Any disputes will be resolved under Ghanaian jurisdiction unless otherwise required by applicable law in your country.

11. Contact

Manuel Sarpong
CHANNEL
Accra, Ghana
sarpongmanuel48@gmail.com